What do we offer?

Technical Support

We offer free telephone and unlimited technical support and advice on all of our card printers, software and accessories. Our Engineers are trained to the highest standards from our leading suppliers, enabling us to answer any questions that you might have on any of our products.

Software Support 

The majority of software supplied by Identex is covered by free telephone support. We also offer on-site support for any card software problem.

Return-To-Depot 

Servicing For non-urgent repairs or pre service contract inspections, we offer a return-to-base servicing facility. Simply return your printer to our Service Department who will carry out an inspection before providing you with an estimate of costs for the necessary work. Once approved, the work is carried out together with a full clean and check/adjustment of all printer settings.

Courier Swap-Out Service Contract 

When a faster repair time is required we can offer a next working day, courier swap-out service contract. With this service we will send a loan printer (of the same or higher specification) to you and at the same time collect your faulty unit and return it to Identex. We will carry out any repairs necessary and then return the printer to you by the same method. The contract covers all parts and labour.

On-Site Service Contract

For applications where it is important that you are without a card printer for the shortest possible time, our on-site serivce contract is ideal. With this service an Engineer will visit site within 8 working hours of you placing a service call with us, Mon to Fri, 9.00am to 5.30pm excluding public holidays. If the Engineer is unable to fix your printer on-site, he will install a loan printer (of the same or higher specification) and return the faulty unit to Identex. Once repaired, your original printer will be returned to site by our Engineer and the loan unit taken away. The contract covers all parts and labour.

Printer & Software Rental

Do you ever find a time when demand for plastic cards cannot be met with your existing printing solution? If so then the Rental Service from Identex is the answer. For a very low cost you can rent any printer together with out card making software (if required) for any period from a single week upwards. All rental printers are supplied covered by a swap-out service contract for total peace of mind. Typical applications include University/College new year student registrations and exhibition/conference badging.

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